Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Latest Office Furniture Direct customer service reviews
Martyn Flint, Crawley
15 February 2025 17:21
'Great service.'
Well-packed and quick delivery. Easy to order on website.
We greatly appreciate your fantastic feedback.
Dams Vantage 100 Operators Chair
Good value for money. Easy to assemble. Glides easily, even on a carpet. Seat and back rest are slightly on the firm side. Using it as a sewing chair.
Fantastic to hear, thank you for the great review.
Rob Hounslow, Derby
15 February 2025 14:08
'I would hesitate to buy from Office Furniture Direct again!'
Very poor - see my earlier comments
Nautilus Aura Medium Bonded Leather Executive Chair
Rather an uncomfortable chair, with limited movement. Positive points are that it looks good; however, after half an hour sitting in it you need some respite! It does not give a proper supportive upright position and the range of up/down movement is very limited.
I could recommend this chair at all.
I did order 2 but only one arrived. The supplier is blaming the delivery company, but I don't believe that 2 chairs were ever set aside from the supplier. They were low on stock (it showed 3 left when I ordered), so I suspect the supplier tried to part dleiver hoping I would accept a later delivery of the second chair (about 10 days!). They were wrong - this chair is going back for a refund of both chairs. I would hesitate to use this company again, which is a shame. If they put customer service at the top of their agneda, they would find they have many more cutsomers!
Trusted Customer
14 February 2025 10:46
'First class'
First class service and delivery
Thank you very much for taking the time to leave great feedback.
Dams Vantage 100 Operators Chair
Excellent quality. Chair is sturdy and well constructed. Just as good as I remember from my working days
Brilliant to hear, thank you for the review.
Nick Roesen
14 February 2025 09:03
'Fast and good'
Very fast dispatch and delivery
Great to hear, thank you for taking the time to leave feedback.
Dynamic Impulse Rectangular Desk with Twin Cantilever Legs - 1000mm x 600mm
Really solid desk, good quality worktop, strong legs, easy assembly.
We greatly appreciate your 5 star review.
Paula, Sunderland
14 February 2025 07:16
'Excellent company, highly recommended'
First rate service. Excellent item, price and great communication and delivery experience. Highly recommend.
Thank you very much for the really great feedback of our service.
Mick Knight, Staffordshire
14 February 2025 04:19
First class products from a first class company, super helpful via both phone and email and delivery was so quick, faultless.
Brilliant to hear, thank you very much for the fantastic feedback.
Trusted Customer
13 February 2025 09:04
'Don't Buy This Stool Unless You Know It Will Fit You'
Not much, apparently even though this is not fit for purpose I cannot return it as it's a bespoke piece of furniture, so bespoke in fact that it just comes in a pack that you build yourself, so not really bespoke then.
Dynamic Kneeling Stool Bespoke Fabric
We received the stool quickly and easily enough. However my husband cannot use it, instead of it being comfortable and good for his back it simply doesn't fit him! He finds the leg support insufficient and digs into his shins and also it's very painful for his back. I asked if this could be returned as it just doesn't work for him and is unusable but that was a flat no! I would not recommend buying from this company on line, you need to be able to try before you buy. My husband is 6 ft, it's not like he's disproportionately tall.
Joanna Roseff
11 February 2025 16:36
Prompt response
Thank you very much for your great feedback.
Dams Vantage 100 Operators Chair
Trusted Customer
10 February 2025 11:31
Replacement screws sent quickly when problem reported.
Thank you for taking the time to leave your review.
Trusted Customer
7 February 2025 17:12
First rate. The chair came the following day after I placed my order. Excellent website and very easy to navigate.
Fantastic to hear, thank you for the really great 5 star review.
Nautilus Ergo Luxury Mesh 24 Hour Executive Chair
Excellent chair for little money. Whether large-haunched or bone-protuberant, this is a heavy but worthwhile purchase for those sitting at their desk for eight or more hours. Delivery was speedy (the next day), and the driver was polite and helpful. All adjustments are fully working and make a massive difference during the day. Thoroughly recommend this chair.
Thank you very much for your feedback, it is really great to hear that the chair is working so well for you.