Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 85% | |
| 4 | 11% | |
| 3 | 2% | |
| 2 | 1% | |
| 1 | 1% |
Latest Office Furniture Direct customer service reviews
Trusted Customer
14 August 2024 10:28
'Good product with excellent service'
Prompt and efficient service, no hassles!
Great to hear, thank you for taking the time to leave great feedback.
TC Lipped Studded Mat for Carpet - 890 x 1200mm
Nice mat, fit for purpose and works well. Competitively priced and delivered promptly.
Thank you very much for your really great review.
Trusted Customer
13 August 2024 17:24
'Comfortable chair'
Good service
Brilliant to hear, thank you very much or your feedback.
Dynamic Desire Medium Back Bonded Leather Executive Chair
Lovely chair, very comfortable good looking. Ordered it assembled but had a couple of small marks on leather when it arrived ed otherwise it would have been 5 stars
Thank you for the feedback, please get in touch with us directly so that we are able to sort this for you.
Mandy Haynes
13 August 2024 09:11
'Excellent service, very quick'
As already written
Thank you for the 5 star review.
Spaceright Heavy Duty Fold-up Landscape Desktop - 1850 x 850mm
The display board is excellent, very sturdy, I was really impressed with the courier service the gentleman delivering couldn't have been better, phoned me once to say that he couldn't find the property and then again to say he had left it where I requested, excellent service, unlike some other delivery services I could mention
Thank you very much for your really great review.
Trusted Customer
13 August 2024 07:55
Poor
I'm very sorry that you are disappointed with the return policy.
Trusted Customer
12 August 2024 14:44
'Great chair easy sales process'
good
Thank you very much for taking the time to leave great feedback.
Sue Cox
12 August 2024 11:06
Not particularly good, when I spoke to someone on the phone.
Thank you for taking the time to leave feedback. I'm afraid that it looks like you spoke to our out of hours team messaging team, but didn't leave a message for us to call you back. I'm very sorry that you were disappointed with the service, but if you do need any further information please call us between 9am - 5pm, Monday to Friday and we will be very happy to help.
Dams Taurus Black Frame Stacking Chair - Pack of 4
Trusted Customer
12 August 2024 10:11
'Great Service & products'
When I first contacted OFD they were very helpful with any questions I had, I found it easy to place the order we wanted. We was kept informed of the stage our order was at and they contacted me to arrange our order delivery.
Thank you for taking the time to leave such fantastic feedback.
Gopak Economy Folding Table (w) 915 x (d) 685mm
These tables are strong but are lightweight so also makes them easy to manoeuvre and fold up/unfold. They have a nice oak affect finish. Very nice sized table.
Great to hear, thank you for the review.
Gopak Economy Folding Table - (W) 1830 x (D) 685mm
These tables are strong but are lightweight so also makes them easy to manoeuvre and fold up/unfold. They have a nice oak affect finish.
Gopak Economy Folding Table (W) 1220 x (D) 685mm
These tables are strong but are lightweight so also makes them easy to manoeuvre and fold up/unfold. They have a nice oak affect finish.
Trusted Customer
12 August 2024 08:16
lightning speed delivery
Fantastic to hear, thank you for the 5 star review.
Nautilus Ergo Luxury Mesh 24 Hour Executive Chair
love these chairs have had 2 before
Thank you for your fantastic review, it is greatly appreciated.
David Norton
11 August 2024 09:08
Excellent service
Thank you for taking the time to leave such great feedback.
Gopak Economy Folding Table (w) 915 x (d) 685mm
Easy to handle
Lionel, Sussex
9 August 2024 09:37
'A solid 9.5 out of 10.'
Very quick delivery, but see comment about damage to cardboard box resulting in scuff marks to leg support.
Thank you for taking the time to leave great feedback.
I believe that our customer services have reached out to you to offer replacement parts for your new chair.
TC Mat for Hard Floor - 880 x 1210mm
Great purchase to protect my flooring, and easy enough to cut to and fit around my fireplace border.
Teknik Ergo Comfort Operator Chair with Black Base
The chair itself is perfect for my home office, and I'm glad I purchased the optional extra arm rests. A couple of minor negatives: firstly one of the base 'legs' was scuffed as it was poking through the cardboard box when delivered. Secondly the assembly instructions are basic to say the least. It is mostly self-explanatory, but the plastic sleeve for the backrest stem needs to be removed from the backrest and fitted to the seat base first. This is not shown/explained.
Thank you very much for your 5 star review.
Teknik Comfort Height Adjustable Arms
Perfect for my needs.