Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 85% | |
| 4 | 11% | |
| 3 | 2% | |
| 2 | 1% | |
| 1 | 1% |
Latest Office Furniture Direct customer service reviews
Stephen Morgan, Blackwood
14 May 2024 07:15
On time, trolley arrived without wheels but this was sorted quickly by supplier. Good service all round
Thank you for your review, this is great to hear.
Gopak Round Table Trolley
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Bought to replace older Gopak tables, they are heavy but the design and shape allow for no lifting, just roll on-roll off.
We went for the grey colour and it is a great contrast to the usual wood grain colourway.
Hopefully the locking mechanism will free up with use as a little tight to pinch together at first.
Good sturdy tables though.
And the trolley is robust and easy to manoeuvre also.
Trusted Customer
13 May 2024 21:58
'Great Home Office Chair.'
Very impressed. I had an initial query before I purchased the chair and this was quickly answered. On receiving the chair I had a slight issue with the gass support unit and I contacted the supplier and received a very helpful response and they provided a replacement unit without any issue. Very happy and a pleasure to deal with.
Thank you very much for taking the time to leave your feedback, it is greatly appreciated.
Dams Vantage 100 Operators Chair with Adjustable Arms
A very well priced operators chair. I use it at home and have found it to be quite comfirtable and easy to use. The chair was delivered as expected. It came with everything required as well as an allan tool to do up the chair handles. Had a slight issue with the gass support unit but the company were very quick and extremely polite in getting it fixed. I bought the red one (as I like red) and the fabric looks good quality and able to take a fair amount of use. Back support is good with a back that can be raised and lowered. Very happy with my purchase.
Trusted Customer
13 May 2024 15:18
'Very good service'
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Thank you very much for the great comments.
Zap Panda Armchair
Zap Panda Armchair
Comfortable and look great
Trusted Customer
12 May 2024 18:29
'Love it!'
Excellent service. Desk looks good however, have not got round to putting it together yet! Pedestal solid and well made, chair comfortable. Will have to do some work now ....
Thank you very much for taking the time to leave such great feedback, it is appreciated.
Trusted Customer
11 May 2024 21:53
'Excellent service'
Great service from Office furniture direct. When I ordered, the website stated the chair was out of stock and would be restocked in 2 weeks time, OFD contacted me to say there was a lead time, which was clearly stated on the website as well when I ordered, so nice they followed up with an email. They offered me an alternative which was in stock, thought that was very good of them to offer an alternative with earlier delivery. I stuck with my original order. The chair arrived exactly when they said it would, well packaged and carefully delivered. Great service. Good work OFD.
Thank you for reviewing our customer service as excellent, we appreciate the comments greatly.
Nautilus Resolute Executive Mesh 24 Hour Heavy Duty Chair
Great chair, very comfortable, clear assembly instructions, took just a few minutes to put together. Quality feel to all the materials, feels very sturdy and stable. Arrived very well packaged, all of which was recyclable which was a nice touch. It would be nice if the back reclined on its own rather than the whole chair and the arms when down are quite long and do get in the way, but when folded back the chair is perfect. I wanted folding arms for this reason so pleased they do fold back completely out of the way.
Thank you for taking the time to leave such great feedback.
Joan Curran, Egham
11 May 2024 14:52
'A good bye.'
Prompst delivery on time
Thank you for the fantastic 5 star review.
Gopak Economy Folding Table (W) 1220 x (D) 685mm
Used these tables before for our community hall, solid ,reliable, easy to clean.
This is fantastic to hear, thank you for the feedback.
Bill, Evesham
9 May 2024 20:05
'All good'
Driver was polite and helpful
Thank you very much for taking the time to leave great feedback of our service.
Dynamic Impulse Corner Desk with Twin Cantilever Legs - 1200 x 1200mm
I've put together a few desks in my time, this was clearly good quality.
Trusted Customer
4 May 2024 22:06
'Perfect tables for our club for the elderly.'
Person at Office Furniture was helpful and polite.
Could not order items over the phone. How could I get the tables other than on-line. Not everyone has internet ( I know several people who haven't).
Delivery was quick and efficient.
Thank you very much for taking the time to leave feedback, it is very useful to ensure that we are able to offer great service to everyone.
Gopak Contour 25 Plus Folding Table - (W) 1220 x (D) 610mm
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I rang Office Furniture about the GoPak tables and wanted to order 12 for a senior's club. I was told I could only order / pay for them on-line. I did that and soon had a delivery date. They were delivered on time by a lovely van driver.
The tables were exactly what we wanted, lightweight (so easy for us 70 year olds to move) yet sturdy too. The style of table has a system that locks the legs into place, which we really like.
Will be ordering a few more soon.
Trusted Customer
2 May 2024 09:54
Arrived in about 3 - 3 days, easy to assemble.
Thank you for the fantastic 5 star review of our service.
Dynamic Advocate Bonded Leather Chair
Seems okay, it's comfortable, time will tell if it breaks after constant use.
Philip Wills, Horsham
1 May 2024 09:25
'Great customer experience'
Excellent delivery was at my home within 22hrs of placing order. Easy on line ordering
Thank you very much for your review, it is greatly appreciated.
Teknik Knightsbridge Executive Chair
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Good quality chair as described. Easy assembly and a comfortable chair and great addition to my home office.