Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 85% | |
| 4 | 11% | |
| 3 | 2% | |
| 2 | 1% | |
| 1 | 1% |
Latest Office Furniture Direct customer service reviews
Ian Cowie, Edinburgh
6 February 2024 10:56
'Great Chair.....once built!!!'
Very speedy and efficient service assisted by DPD. Chair arrived by lunchtime the next day! The chair was £30 off list, can understand why.....very hard to assemble, had to severely compress the seat and back to align bolt holes to frame. Certainly NOT a one person job...more a marriage breaker! Having battled to achieve successful assembly chair fine!
Thank you for taking the time to leave feedback, we do appreciate your comments and will have a look into the instructions ourselves to see if and where improvements to installation can be made.
Ryan Anthony Apsee, Portsmouth
6 February 2024 08:42
First class service from purchase to delivery. From the time I placed my order to my desk being delivered, there was excellent communication so I knew exactly what stage my order was at.
This is really fantastic to hear, thank you for the positive review.
Gentoo Rectangular Desk with Single Cantilever Legs and 2 Drawer Fixed Pedestal - 1600mm x 800mm
A nice big sturdy desk which is exactly as advertised.
Trusted Customer
4 February 2024 11:23
'All good.'
Efficient in all departments. Easy to order, good communication about timing of delivery, prompt delivery and a good product.
Thank you for taking the time to leave such a fantastic review, it is greatly appreciated.
Nautilus Avanti Bonded Leather Swivel Chair
Good product. Ordering was easy, communication and delivery outstanding.
Peter Turner
2 February 2024 10:03
'Great Service'
Great service and price - delivery the next day
Thank you for taking the time to leave a really positive review of our service.
Dams Altino Operator Chair
Great chair for the price
Trusted Customer
2 February 2024 08:25
We have given 4 stars it would have be 5 but we asked to be given 30 minutes notice for the delivery but this did not happen. The drivers were lucky that there was someone to take delivery.
Thank you very much for taking the time to leave great feedback.
Parag Oza
2 February 2024 08:13
Excellent service and happy with the customer care
Really great to hear, thank you very much for taking the time to leave feedback.
Nautilus Avanti Bonded Leather Cantilever Chair
A good sturdy chair, well made
Nautilus Avanti Bonded Leather Cantilever Chair
Excellent chair, well made
Richard Johnson
1 February 2024 20:46
'Great service from start to end'
Good price delivered earlier than stated. Like the website and easy ordering process so all good.
Thank you very much for taking the time to leave great feedback.
Nautilus Truro Cantilever Leather Faced Visitor Chair - Black
Easy ordering and delivery quicker than quoted so all good.
Nick Barton
1 February 2024 17:19
Prompt, efficient service
Great to hear, thank you very much for your comments.
Nautilus Aura Medium Bonded Leather Executive Chair
Good value product and easy to assemble
Frank Boyle
31 January 2024 11:20
'Great product'
Great service, quick delivery and a good price
Thank you for the really great feedback.
Kate Paterson
31 January 2024 10:56
'Would use again'
Chairs are very good, even with the delivery of the missing part on the last single (repeat) order.
Yes, I would use this company again,
Thank you very much for your really fantastic review, it is greatly appreciated.
Chilli Mist 2 Vinyl Draughtsman Chair
Chairs are very good, even with the delivery of the missing part on the last single order.
Yes, I would use this company again,