Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 85% | |
| 4 | 11% | |
| 3 | 2% | |
| 2 | 0% | |
| 1 | 1% |
Latest Office Furniture Direct customer service reviews
Adam Rowson
15 January 2024 10:18
'Very pleased with purchase.'
Great service. Small missing part sent out immediately. Thank you!
TC Ergo Lite 100 Mesh Ergonomic Chair
Great chair and customer service.
Ian Charnock
14 January 2024 17:56
Great desk dispatched quickly. Arrived slightly damaged. Not sure who is at fault, but we contract with Office Furniture Direct. They need to review the delivery companies they use.
Trusted Customer
13 January 2024 16:19
'Bedroom desk'
Prompt and efficient delivery. Friendly couriers.
Brilliant to hear, thank you for the great comments regarding our service.
Dynamic Impulse Two-Tone Rectangular Desk with Panel End Legs - 1200mm x 600mm
Sturdy and great bedroom desk
Trusted Customer
12 January 2024 08:52
'Good service and product'
Website easy to use and furniture was delivered promptly.
Thank you for taking the time to leave such great feedback.
Dams Maestro 25 Rectangular Desk with Twin Cantilever Legs and 3 Drawer Mobile Pedestal - 1600 x 800mm
Quality was good and desk assembly easy. Appreciated that 3 rawer pedestal only required handles and castors fitted.
Michael Collins
11 January 2024 16:15
Excellent. Minor dispatch issue sorted quickly by helpful staff.
Thank you for taking the time to leave really great feedback.
Michael Johnson, Northamptonshire
10 January 2024 12:45
'Great product great service.'
Good prices. Chair was delivered promptly and at the time stated. Delivery company checked that I would be at home the day before delivery.
Dynamic Saturn Executive Chair
Quality of materials and build standard are very good. Self assembly was easy with the only tool needed-an Allen key supplied.
Trusted Customer
9 January 2024 13:49
'Quality service'
What an excellent company to deal with. Purchased a new office chair and within two days it arrived fully packaged in good condition, also really easy to assemble. Will be using again for future purchases ?
Dams Derby Meeting Chair
Fantastic quality chair at an affordable price.
ANTHONY WALKER
9 January 2024 09:43
'All day comfort'
Excellent efficient service from ordering to delivery. Goods arrived in excellent condition, in this case the chair was the most comfortable I have had in years. Can highly recommend.
Teknik Warwick Bonded Leather Executive Chair
Excellent chair, comfortable & looks grand in the office. Can recommend this chair if you're looking for comfort while working at your desk.
Margaret McCulloch
8 January 2024 20:23
Delivered on time and exactly as advertised.
Atanaska Mineva
8 January 2024 08:56
The worst service and delivery. The delivery person would not enter the building and I had to carry all items from the street. I don't recommend to anyone and will never use them again.
Thank you for taking the time to leave feedback.
I completely understand your frustration with the kerbside delivery service which is the free standard delivery service offered, however; we do also offer installation services whereby we use a different courier team who are fully insured to do this. When ordering you are given three drop-down options of either 'Standard' - self assembly with kerb side delivery and next working day, or you could have chosen from 'Fully Installed' or 'Premium Installed' whereby everything is set up and delivered to your room of choice.
We do make these options very clear, and when our customers choose standard delivery it is usually because delivery is quite simple and they would prefer this easy and free delivery option.