Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 85% | |
| 4 | 11% | |
| 3 | 2% | |
| 2 | 0% | |
| 1 | 1% |
Latest Office Furniture Direct customer service reviews
John Whiting
4 January 2024 13:39
More communication regarding delays in dispatching orders.
Dams Vantage 100 Operators Chair
Nothing special about the chair, it just does what it should.
Ray Anslow
4 January 2024 13:10
Kept us well informed of the order's progress.
HOWEVER - totally missed the fact it was self construction and having got it opened the instructions are totally intellgible.
Shirley Smith
27 December 2023 19:43
'Great service'
I ordered online and the following day received a call to check my order, brilliant. Tables came well packed.
Thank you very much for taking the time to leave really great feedback.
Gopak Contour 25 Folding Table - (W) 1520 x (D) 610mm
Brilliant folding table so many size choices.
Jeff Stern
27 December 2023 14:37
Desk and chair very good quality and easy assembly
Great to hear, thank you for taking the time to leave such positive feedback.
Gentoo Rectangular Desk with Twin Cantilever Legs and 3 Drawer Fixed Pedestal - 1400 x 800mm
Substantial and good quality
Gentoo Cavalier Fabric Managers Chair
Well upholstered and constructed
Robert Chadwick
25 December 2023 11:10
'Reasonable desk .Dreadful instructions.'
The desks is solid and reasonable.The assembly instructions were poor -the instructions for panel 4 were dreadful-likewise for the drawer runners.Took more than 5 hours to assemble on Xmas Eve.Drawer runners and cupboard door still to be done!Frustrating and took the shine off the product!
Thank you for your feedback.
The assembly instructions are very detailed with drawings and step by step instructions, but I can see that there are no descriptions with the images. If you could let us know how you think they could be improved, I will gladly pass this on.
Dams Amazonia Rectangular Home Desk with Panel End Legs and 1 Door Support Pedestal - 1200 x 600mm
Reasonable desk.Dreadful instructions-see main review.
Trusted Customer
23 December 2023 20:46
'Prompt delivery, good customer service, sub supplier warehousing not so goo'
Delivery prompt, customer service good and quick to order replacement for damaged item. Needs to work with sub supplier TC on storage arrangements at their distribution centre. We received goods in soaked packaging which had clearly been in standing water for some time, causing damage to 6 items. We accepted 5 of the items as the damage was minor and it was more efficient to do so than order replacements but the chipboard on one item was badly delaminated in a place that was very visible. Recognising the above is not directly and OFD issue, my rating is based on their service and help replacing the damaged item.
Thank you very much for taking the time to leave feedback.
Please let us know if anything else needs replacing and we will be happy to help.
TC Double Door Cupboard with 4 Shelves - 2000mm High
Very happy with the design and build quality of the furniture for the price but item suffered damage in the warehouse/packing centre before they were delivered to us.
TC One Fraction Plus Rectangular Meeting Table - 1400 x 800mm
Very happy with the design and build quality of the furniture for the price but item suffered significant in the warehouse/packing centre before it was delivered to us. Had to be replaced.
Dams Taurus Chrome Frame Stacking Chair - Pack of 4
Very happy with the design and build quality for the price.
TC Double Door Cupboard with 1 Shelf - 730mm High
Very happy with the design and build quality for the price.
Trusted Customer
22 December 2023 15:46
'What i wanted at the right price & delivered on time'
What i wanted at the right price & delivered on time, what more could i ask
Fantastic to hear, thank you very much for taking the time to leave feedback.
Kieran Henderson
22 December 2023 05:08
'Excellent service. Fast delivery. Competitive price.'
Excellent service. Fast delivery. Competitive price
Brilliant to hear, thank you very much for taking the time to leave such great feedback.
Jeff Pinkerton, Gilberdyke
22 December 2023 02:35
'Ideal'
Trolley is perfect for our needs, and delivered well ahead of schedule.
Really great to hear, thank you for the feedback.
Trusted Customer
21 December 2023 11:53
Great service, reasonable prices and quick delivery.
Thank you for taking the time to leave really great feedback.