Office Furniture Direct - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

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4.897% Positive (1,207 reviews)

Ratings based on data collected by third party reviewing platform.

5		85%
4		11%
3		2%
2		0%
1		1%

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5 star (1031 reviews)

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Latest Office Furniture Direct customer service reviews

Excellent

Martyn Flint, Crawley
15 February 2025 17:21

'Great service.'

Well-packed and quick delivery. Easy to order on website.

We greatly appreciate your fantastic feedback.

Dams Vantage 100 Operators Chair

Good value for money. Easy to assemble. Glides easily, even on a carpet. Seat and back rest are slightly on the firm side. Using it as a sewing chair.

Fantastic to hear, thank you for the great review.

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Excellent

Trusted Customer
14 February 2025 10:46

'First class'

First class service and delivery

Thank you very much for taking the time to leave great feedback.

Dams Vantage 100 Operators Chair

Excellent quality. Chair is sturdy and well constructed. Just as good as I remember from my working days

Brilliant to hear, thank you for the review.

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Excellent

Nick Roesen
14 February 2025 09:03

'Fast and good'

Very fast dispatch and delivery

Great to hear, thank you for taking the time to leave feedback.

Dynamic Impulse Rectangular Desk with Twin Cantilever Legs - 1000mm x 600mm

Really solid desk, good quality worktop, strong legs, easy assembly.

We greatly appreciate your 5 star review.

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Excellent

Paula, Sunderland
14 February 2025 07:16

'Excellent company, highly recommended'

First rate service. Excellent item, price and great communication and delivery experience. Highly recommend.

Thank you very much for the really great feedback of our service.

Excellent

Mick Knight, Staffordshire
14 February 2025 04:19

First class products from a first class company, super helpful via both phone and email and delivery was so quick, faultless.

Brilliant to hear, thank you very much for the fantastic feedback.

Excellent

Joanna Roseff
11 February 2025 16:36

Prompt response

Thank you very much for your great feedback.

Dams Vantage 100 Operators Chair

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Excellent

Trusted Customer
7 February 2025 17:12

First rate. The chair came the following day after I placed my order. Excellent website and very easy to navigate.

Fantastic to hear, thank you for the really great 5 star review.

Nautilus Ergo Luxury Mesh 24 Hour Executive Chair

Excellent chair for little money. Whether large-haunched or bone-protuberant, this is a heavy but worthwhile purchase for those sitting at their desk for eight or more hours. Delivery was speedy (the next day), and the driver was polite and helpful. All adjustments are fully working and make a massive difference during the day. Thoroughly recommend this chair.

Thank you very much for your feedback, it is really great to hear that the chair is working so well for you.

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Excellent

Trusted Customer
6 February 2025 19:13

'Big, solid, sturdy. Close to perfect for the price.'

Ordered it over a weekend when there was <10 in stock, when Monday rolled around I was informed there were zero in stock - I was offered a choice of alternate colours that were in stock, but I kept to what I ordered.

I was informed that there would be more in the stock the following week, but to my surprise one was delivered to me within the week.

Rhianna Burrows was the customer service agent and she was professional & transparent throughout. Absolute star!! ?

Thank you very much for your really fantastic feedback.
I will certainly be passing this review on to Rhianna, and you are absolutely right; she is a real asset to our team.

Nautilus Ergo Luxury Mesh 24 Hour Executive Chair

Bought unassembled. It's a straightforward & simple build, but attaching the backrest to the seat can be a kerfuffle - you'll need to use a raised surface or the box it came in. An extra pair of hands might be needed just for that step.

Overall it's heavier and bulkier than your bog standard office chair, but there's a definite sturdiness to this. It'll take a day or two of adjusting to how the chair feels to sit in (especially with the lumbar support), and after that it'll feel perfectly comfortable.

The armrests are set apart much wider than I'm used to - for me it's not comfortable to use both at once unless I'm lounging back - but I wouldn't mark points off for it. Double check the measurements in comparison to your current chair.

The only shortcoming I have with this chair is the headrest, it feels like the least sturdy part of the chair, especially if you have it at the max height, and there isn't much maneuverability. I don't really lean back against the headrest, but it's worth noting.

As someone who spends a lot of their time sitting at a chair, I'd say this one is value for money 👍

There was a minor hitch while ordering this - I ordered it over a weekend and by the time my order was processed there were none of these left. I was informed there would be more in stock the following Monday, but to my surprise I had one delivered in the week. Customer support was top notch throughout x

Thank you very much for taking the time to leave a valued and detailed description of your experience, it is greatly appreciated.

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Excellent

Trusted Customer
6 February 2025 10:03

Wonderful

We really appreciate the fantastic feedback.