Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 85% | |
| 4 | 12% | |
| 3 | 2% | |
| 2 | 0% | |
| 1 | 1% |
Latest Office Furniture Direct customer service reviews
Gwyn Jones, reading
9 January 2021 09:28
brilliant .will do again
Thank you very much for taking the time to leave us a really great 5 star review.
Trusted Customer
7 January 2021 13:08
'Could do Better!'
Unit supplied without doors. Noticed by Courier.
Thank you for your feedback. I am very sorry that the delivery was supplied incorrectly for you. I have spoken to customer services and the doors have been sent out straight away today.
Dams Bulk 1790mm High Standard Cupboard
What I expected - except for shade of Oak
Trusted Customer
5 January 2021 10:40
'Good quality chair'
Service and item purchased. Delivery not so great! You book a delivery date on website and delivery company call to confirm date. I missed the call but called them straight back but couldn't get hold of anybody and no answering service. This resulted in not being able to deliver on my chosen day! There's no point choosing a day if you then have to choose a on the phone in my opinion. Other than that, I'm happy with my purchase.
Thank you very much for taking the time to leave great feedback on our service. I am sorry that the delivery was a little frustrating for you, but I'm afraid that so close to Christmas the couriers were under immense pressure with their deliveries and were struggling to keep up with the high demand. Under normal circumstances I can assure you that they are fantastic.
Dams Vantage 100 Operators Chair
fair price for the product
Carol Nash
4 January 2021 09:39
'Fab product, staff and customer service'
Excellent service, delivery arrived much sooner than predicted and was kept informed all through their processes. Would use them again in a heartbeat
Thank you for the really great review of our service and delivery, it is very much appreciated.
Dams Maestro 25 Corner Desk with Twin Cantilever Legs - 1400 x 1200mm & Desk High Pedestal
Great quality product fab
Alan Campbell
2 January 2021 08:26
Excellent service
Brilliant to hear, thank you very much for taking the time to leave such great feedback.
Grahame Emmerson
28 December 2020 12:00
Very good quality product, quick delivery and helpful communication. Highly recommended
Thank you very much for the really great review of our service and for the recommendation.
Teknik Ambassador Reclining Chair
quality product, excellent and very good service
Trusted Customer
11 December 2020 08:30
'Excellent customer service and account management'
The customer service at the Spotted Penguin is infinitely better than that of many other online furniture resellers which I have experienced first hand and the account management and willingness to help is also second to none.
10/10 Spotted Penguin, especially Office Furniture Direct.
This is really fantastic to hear, thank you very much for your great review of our customer service team.
Dynamic Chiro Medium Back Operator Chair with Height Adjustable and Folding Arms
Excellent quality and value. Likely to become my goto/defacto office chair. 10/10
David Martin
4 December 2020 09:31
'Good quality. Quick delivery'
Good quality. Quick delivery
Great to hear, thank you very much for the fantastic review of our service and quick delivery.
Dynamic Impulse Rectangular Desk with Twin Cantilever Legs - 1800mm x 800mm
Good quality and easy to put together
Jo Morris
30 November 2020 09:53
'Office Desk for WFH'
Great service, ordered a desk to work from home on, price was very reasonable and was delivered on time and in a Covid-safe way. Would definitely recommend
Thank you very much for the really great review of our service and delivery.
Sarah Baker
30 November 2020 09:14
'Good product'
Good product, good price and decent delivery times. The chair was easy to assemble and has helped with a achy back. Would buy from this company again.
Thank you very much for taking the time to leave such great feedback.
Dynamic Eclipse Plus 1 Lever Operators Chair
All good, would buy again