Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 85% | |
| 4 | 11% | |
| 3 | 2% | |
| 2 | 1% | |
| 1 | 1% |
Latest Office Furniture Direct customer service reviews
Derek Sanders
28 February 2024 07:40
'An honourable company. Thankyou.'
Sadly the product didn't suit my needs ie. I'd chose the wrong-size. However, Office Furniture Direct treated me well and refunded me as soon as I returned it to them for credit. An honourable company. Thankyou.
Really great to hear, thank you for your feedback.
Karen Roberts, Denbigh
28 February 2024 07:05
Excellent product and fast delivery
This is really fantastic to hear, thank you for your feedback.
Dams Taurus Black Frame Stacking Chairs
Great product, perfect for our needs
Dams Taurus Black Frame Stacking Chair - Pack of 4
Great product, perfect for our needs
Trusted Customer
27 February 2024 18:10
Good sturdy comfortable chair. Colour is perfect for the room wd have put them in.
Fantastic to hear, thank you for the really great 5 star review.
Dams Taurus Black Frame Stacking Chair - Pack of 4
Good chairs. Speedy delivery.
Trusted Customer
27 February 2024 14:59
'Excellent customer service'
I ordered an office chair, assembled. Arrived quickly but panel on back was damaged. J think these could be better packaged. I contacted customer services who replied within the hour and dealt with the issue immediately. 5 stars for the service
Thank you very much for your really lovely review, it is greatly appreciated.
Nautilus Polaris Executive Chair
Perhaps include instructions about what the knobs do would be helpful. I needed a chair I could lean back on to relieve my spine and it does that
Josichan K John
27 February 2024 10:02
'Very strong and comfortable'
Upto date service
Brilliant to hear, thank you for taking the time to leave such positive feedback.
Fleur Kreel
27 February 2024 10:00
Excellent service from Office Furniture Direct's sales team and customer service, from the information giving when enquiring about product and delivery details to customer support when needed.
Thank you very much for taking the time to leave really great feedback.
anthony parmenter
26 February 2024 16:18
'A good business to use.'
Keeping me informed during process,particularly during courier promblem.
Thank you very much for your really positive review.
TC Versi 2 Lever Operators Chair
No important criticisn,better operating instructions would help.
Sian Davey
25 February 2024 21:08
'Quick, easy, and reliable'
Excellent communication and service. I contacted customer service in hopes of expediting delivery which was kindly accommodated. The delivery was on time and I was given ample notification regarding the time slot to ensure we were available to receive. Item arrived packaged with care. I am extremely pleased with my experience.
Thank you for the positive review of our service, we really appreciate your fantastic comments.
Gentoo Corner Desk with Panel End Leg 1400 x 1200mm
Solid, smart, and very painless to assemble. Highly recommend.
Piers Paul Read
25 February 2024 11:01
Correct item promptly delivered.
Brilliant to hear, thank you for the 5 star review of our service.
Trusted Customer
23 February 2024 21:57
Speedy delivery of very good product. Thank you.
Thank you for taking the time to leave a really great review of our service.
Dams Taurus Black Frame Stacking Chair - Pack of 4
Chairs look good - comfortable and sturdy.