Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 85% | |
| 4 | 11% | |
| 3 | 2% | |
| 2 | 1% | |
| 1 | 1% |
Latest Office Furniture Direct customer service reviews
Trusted Customer
3 November 2024 15:05
'A nice company to do business with'
Very prompt, efficient and courteous service.
Thank you very much for your really lovely review of our service.
Nautilus Java 200 Draughtsman Chair
My wife is very pleased with her new high painting chair, to match the high table she now uses for art.
There was an issue with a faulty component, but this was resolved very efficiently, with no bots or AI involved
This is really fantastic to hear, and we are certainly here at the end of the phone to help.
Michael Davies, Slough
3 November 2024 13:08
First class service, Dispatched and delivered on time. Best price I could find.
Very good menu options to select the right chair.
Thank you for taking the time to leave such great feedback.
Trusted Customer
30 October 2024 08:37
'Echo Express'
I ordered my chairs in 3 batches… each of the separate deliveries arrived within a day or at most, two days. They were well packaged, but easy to unpack. Excellent service.
Thank you for the fantastic review of our service.
Dynamic Echo Cantilever Bonded Leather Chair with Arms
Stylish and solid, these chairs work well with my new dining table.
Ordering was easy and delivery extremely prompt. Would recommend.
Brilliant to hear, many thanks for the 5 star review.
Trusted Customer
29 October 2024 14:18
Next day delivery, you can't ask for better than that!
Thank you very much for your wonderful review of our service.
Dams Hale Operator Chair with Adjustable Arms
1 image
Great chairs and very comfortable too!
Brilliant to hear, thank you for taking the time to leave a 5 star review.
James Edward Webb, Maidstone
29 October 2024 09:04
The delivery driver was very good, most helpful and went that little bit further than others.
Thank you for your really great review of our service, it is very much appreciated.
Gentoo Combination Unit 2140 x 800 x 470mm
All went together very well. The finished article was up to expectations, and looks great.
Fantastic to hear, thank you for the great feedback.
Gentoo Desk High 3 Drawer Pedestal 725 x 426 x 600mm
Clarissa Courtney-Jones, Cardiff
28 October 2024 12:07
'Solid quality desk.'
Great solid desk, kept well informed via email. Packaging was very secure and labelled well.
Thank you very much for your really fantastic review.
John Smith, Derbyshire
28 October 2024 09:20
Value for money.
Thank you very much for taking the time to leave really great feedback.
Dynamic Impulse Pedestal - 2 Drawer
James Hindson, Shrewsbury, UK
28 October 2024 07:35
'Great desk - instructions on assembly need improving'
Product arrived on time - no problems or improvements to suggest.
Great to hear, thank you very much for taking the time to leave your review.
Dams Amazonia Rectangular Home Desk with Panel End Legs and 1 Door Support Pedestal - 1200 x 600mm
Desk looks great - really pleased. HOWEVER, the instructions on assembly need to be improved - some diagrams too small to be clear - they need to be bigger with maybe a few words here and there. Had to ring Dam to get some clarification. The guy we spoke to by the way was brilliant and helped solve the problem easily -his name was Steve. Some were incorrect especially when it came to the drawers and fitting some of the last tighteners. Had to use our own common sense. Maybe do some you tube videos to help people?
Thank you very much for your feedback. I will certainly speak to Dams regarding this.
Gary Mann, Portsmouth
28 October 2024 06:49
'Quality, well built product, easy to erect.'
Each time we have used Office Furniture Direct we have been very happy with the experience from placing the order to the delivery service and quality of the products.
Thank you for your really fantastic review, it is greatly appreciated.
Gentoo Rectangular Desk with Panel End Legs and 3 Drawer Fixed Pedestal - 1200mm x 800mm
Order process easy, delivery quick and a quality product which is easy to erect.
Thank you very much for your 5 star review.
Gary Mann, Portsmouth
28 October 2024 06:45
'Comfortable ergonomic chair, excellent service'
Very easy to order, fast and efficient service from start to finish
Great to hear, thank you for your 5 star review.
Nautilus Resolute Executive Mesh 24 Hour Heavy Duty Chair
Very comfortable ergonomic chair, fast and efficient service from provider from start to finish.
Thank you very much for taking the time to leave such great feedback.