Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 85% | |
| 4 | 11% | |
| 3 | 2% | |
| 2 | 1% | |
| 1 | 1% |
Latest Office Furniture Direct customer service reviews
Mark Hudson
10 October 2024 12:33
'Not bad, but a bit small.'
Ordered online and the item came when it said it would. Other than this there is nothing to review.
Great to hear, thank you very much for taking the time to leave great feedback.
Teknik Siesta Executive Chair
2 images
The chair is comfy enough, but a bit smaller than you’d expect it to be. I’m 5ft 11 and the top head rest part is below my shoulders, meaning if I sit up straight I feel hunched over. Not an issue when sat working over a desk but not great when leaning back. The lean itself doesn’t go as far back as other chairs either.
Also, not sure if it’s just the one I got but one of the holes for the bolt to go in which attached the right arm rear was drilled on like a 30 degree angle, so it took me an hour of fighting with it and someone helping me to get the arm attached. Not what you expect from a £200 chair. See picture with Alan key to see the angle the screw went in at.
In conclusion if you’re going to be sat leaning over a desk, perhaps writing or studying, this chair is fine. If you’re tall and like reclining, I’d suggest buying something else to be honest.
Thank you for taking the time to leave feedback.
I am very sorry that the hole did not seem to line up, that is very frustrating and certainly not something that we would expect from a Teknik chair.
With regards to the seat height, the Teknik Siesta chair is actually quite high at 690mm in comparison to a lot of chairs, and I agree that if you are tall and need extra support from a very high-back chair then this may not be the recommended chair, however, we are very happy to advise you on which would be the most suitable for any budget and recommend giving us a call.
BMP
10 October 2024 08:10
No complaints
Thank you very much for your review.
Trusted Customer
9 October 2024 17:16
'Office Chair'
Efficient service
Thank you for the great feedback.
Nautilus Titan Oversized Leather Effect Executive Chair
The chair is as described. Delivery efficient and on time.
Brilliant to hear, thank you for your 5 star review.
Trusted Customer
9 October 2024 08:07
'Great service and proiducts all round'
excellent service to be honest the order and delivery were fast and trouble free will use again.
Gala Desk High Pedestal - 800mm Deep
good solid build I also got the desk to go with this both of excellent quality and worth the money i expect these to last sometime. the order was processed and delivery was rapid on both counts excellent again.
Gala Rectangular Desk with Twin Cantilever Legs - 1600mm x 800mm
again excellent quality and build well worth the money
Anne Waite, Leeds
8 October 2024 17:48
'Excellent company, good service and product'
excellent response time , sales customer service excellent, answered my questions , no hanging in a queue waiting for the phone to be answered, was an immediate response which is refreshing.
very happy with sales, phone , email and product service.
Jason Thomas, Aberystwyth
8 October 2024 12:26
'Excellent product'
Excellent quality
Gentoo Corner Desk with Double Upright Leg 1600 x 1200mm
1 image
Angela, Middlesbrough
7 October 2024 09:28
'Great Chair, adjustable to everyone's DSE needs.'
Unfortunately they weren't delivered on the day specified and we weren't informed. So we though the chairs had been lost. They did arrive the next day, but communication could have been better.
Thank you for taking the time to leave great feedback.
TC Ergo Lite 100 Mesh Ergonomic Chair
Great price for a fantastic chair. We purchased 3 for our office, our staff found them comfortable and all were able to adjust per there DSE requirements. So adaptable to all shapes and sizes, we now planning to buy 2 more. Highly rated, especially for those with lumber and posture issues.
Thank you very much for your really fantastic review of the TC Ergo Lite chairs.
Timothy Sykes, Gloucester
6 October 2024 13:23
'Delivering My New Office Chair'
The service was fantastic. if you ordered it before 2pm that day you would get it delivered the next working day, Great service.
Thank you very much for your really fantastic review of our service.
Trusted Customer
4 October 2024 10:32
Delivery driver brought the box into the house for me.
Thank you for the really great 5 star review.
Nautilus Titan Oversized Leather Effect Executive Chair
Good chair comfortable, a bit of a fiddly to put together, but managed to get it sorted.
Thank you very much for taking the time to leave great feedback.
Trusted Customer
4 October 2024 10:03
Received next day as advertised
Great to hear, thank you very much for your positive 5 star review.
Nautilus Westminster Bonded Leather Executive Chair
Prompt delivery and received next working day as promised. Clear instructions to construct the chair which I managed single handed. Please note however that the width of 525mm quoted in the specification relates to the seat. The overall width including the arms is 635mm. This means that the chair will not push into the space between the pedestals of my desk which is 595mm as I had anticipated, hence my 4 star rating.
Thank you for the feedback. I will certainly look into this.