Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 85% | |
| 4 | 11% | |
| 3 | 2% | |
| 2 | 1% | |
| 1 | 1% |
Latest Office Furniture Direct customer service reviews
Trusted Customer
1 October 2024 16:24
'Good all round service and product'
Very helpful sales assistant when I phoned with a query. Easy online ordering. Speedy despatch and delivery.
Thank you very much for taking the time to leave such fantastic feedback about our service.
Gala Rectangular Multi-use Table - 1600mm x 800mm
Table was easy to assemble, looks good, seems solid.h
Thank you for the 5 star review, it is greatly appreciated.
Trusted Customer
25 September 2024 07:29
'Great Service - produce as described'
Great communication. Product practical & as per description.
Delivery service very good & desk packed site securely
Thank you very much for taking the time to leave such great feedback.
Michael Sutton, Suffolk
25 September 2024 07:14
Good service. Prompt delivery.
Thank you for taking the time to leave such great feedback.
Dynamic Storm Fabric Operator Chair
Not cheap but really top quality. Well packaged. Easy to assemble and adjust.
Fantastic to hear that you are pleased with your new operator chair.
Trusted Customer
24 September 2024 15:58
'Operator's chair'
Very good.
Thank you very much for taking the time to leave such a positive review.
Dams Vantage 100 Operators Chair
Is as described. Good quality chair at a reasonable price. Pleased to get it earlier than expected.
Thank you for the great feedback.
Griffith Willsdon, Exeter
24 September 2024 11:37
'Good experience'
Got a nice little personal email which was a nice touch :)
Delivery guys were superb, very friendly and professional. Would definitely order again.
Dams Amazonia Rectangular Home Desk with Panel End Legs and 1 Door Support Pedestal - 1200 x 600mm
Nice little desk. Very sturdy when we managed to get it together. Could do with clearer instructions; I had to take one of the panels apart because it was unclear which side it needed to be on.
Glynis Smith
24 September 2024 09:00
'Great but'
They called to arrange delivery in the timescale stated at time of ordering.
Thank you for the really great 5 star review of our service.
Gopak Economy Folding Table (W) 1220 x (D) 610mm
Its a great size and sturdy, but the top looks cheap. I wish i'd ordered that more expensive one.
Thank you for your feedback and I will pass this on to the manufacturer.
Timothy L, Suffolk
22 September 2024 18:00
'Great service with my first shop'
Excellent service - ordered on Sunday - had it Tuesday. This was my first order with Furniture Direct - will shop with you again.
Thank you very much for the really great review of our service.
Nautilus Avanti Bonded Leather Chair
Good chair - sturdy which is what I was after. Arms and base screw into a metal frame - straight forward to put together. The negatives - I find it a tad narrow and a bit too high in the lowest position. I definitely recommend.
Nautilus Lipped Studded Chair Mat for Carpet - 900 x 1200mm
Disappointed with this one. It came rolled up - I was expecting a large flat pack so immediately realized this was really a light duty unit. I thought I'd try it so can't send it back now. It's functional but really not hard enough to prevent the chair from "denting" the plastic when I sit on. I'm 6'2" and 14 stone - if you're "larger" too give this one a miss.
Thank you for the review.
I am very sorry that you are disappointed with your chair mat. The plastic mat is to help the chair move better on the carpet and to protect the carpet also. If the chair is denting the plastic that shouldn't matter too much, but if you are concerned about anything at all, please call our customer care team and we will happily speak to you.
Trusted Customer
20 September 2024 08:32
'Thanks'
Delivery problem quickly resolved by your customer service team
Thank you very much for your review, we really appreciate the positive feedback.
Nautilus Titan Oversized Leather Effect Executive Chair
Easy to construct KD Item. Comfortable in use. Good value for money.
Fantastic to hear, thank you for your great comments.
Kate Laker
16 September 2024 09:08
Excellent
Great to hear, thank you for your review.
Dynamic Impulse Desk High Side Filer - 600m Depth
Excellent product. Excellent service.
We are very grateful for your 5 star review of our service, thank you.
Gavin Downes, Bury St Edmunds
15 September 2024 15:40
'Check which castors you require before buying'
Unable to return the castors as they been used