Office Furniture Direct - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

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4.897% Positive (966 reviews)

Ratings based on data collected by third party reviewing platform.

5		85%
4		12%
3		2%
2		0%
1		1%

Latest Office Furniture Direct customer service reviews

Average

Jean Balfour
14 April 2023 16:26

'Disappointed'

Courier service gave no notification for delivery..Even though I was in ,they left it in my garage which is at the bottom of a flight of steps..I'm retired and live alone and carrying it to the required place was difficult. Instructions for assembly are inadequate... Seat base damaged so will have to return

Thank you for taking the time to leave your feedback.
I am very sorry that the courier did not send you any tracking details and left your delivery in your garage rather than ring/ knock for you. I believe that you have been speaking to our customer services team who are looking to organise a replacement for you.
I completely understand your disappointment, although I do hope that we can turn this around for you.

Excellent

Trusted Customer
13 April 2023 13:53

'Id buy again no problem'

Quick turnaround, well packed to prevent damage and as far as flat pack goes this is probably one of the better products I've used. Assembled it is a good solid piece of furniture. If there was one way to improve this then I think some part numbers to match the individual items would be useful to save time sorting the different pieces out.

Thank you for taking the time to leave your feedback, it is greatly appreciated.

Dams Double Door Cupboard with 4 Shelves - 1790mm High

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Excellent

Annamarie Ratcliffe
13 April 2023 09:47

'Loving the chairs and service from Furniture Direct'

First time customer and very pleased with service and the quality of the furniture.

Thank you for the really fantastic feedback and the photo - the chairs and table both look great.

Dynamic Italia Round Table 725mm High - 1200 x 1200mm

came ready assembled and look really smart.

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Dynamic ISO Mesh Chair Chrome Frame

Looking good thank you for a great service.

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Excellent

Lawrence North
9 April 2023 08:48

Exactly what I wanted was delivered exactly when they said it would be.

Thank you for the feedback, it is greatly appreciated.

Gopak Economy Folding Table - (W) 1830 x (D) 685mm

The table is just right for my needs.

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Excellent

Paul Brewster, Tewkesbury
6 April 2023 11:53

'Great Service from Start to Finish'

Brilliant service from ordering on line to the faster than expected delivery. Great team and deserve all the good reviews - thanks!!!

Brilliant to hear, thank you very much for your review of our service.

Dynamic Impulse Rectangular Desk with Twin Cantilever Legs - 1800mm x 600mm

Great desk, as exactly described and pictured and very easy to build.

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Excellent

Daniel Bell, Lowestoft
3 April 2023 10:58

'Better than average for a very good price'

Ordered on Monday and arrived Friday morning in a single large box. There was a 40mm hole in the box but fortunately nothing behind to get damaged. Packing was a bit sparse consisting of 2 pieces of folded cardboard. All parts were present and in good condition. There are ten x 6mm screws to assemble the chair (9 were cross-point and one which was hexagon head). The padding on the seat and back was quite thick and firm which made the pieces heavy, so a spare pair of hands will come in useful when assembling. Using the basic sketches for information, the unit goes together easily and results in a very nice looking chair.
The multiple adjustments mean that you can micro adjust all aspects to get a really comfortable personal fit. It may take a few days of use to get the chair just how you want it (a bit like getting used to a car seat) but once in place the settings lock well and stay in place.
I am very pleased with my purchase and would not hesitate recommending both the company and the product to others.
Special thanks to Jordan Compton for our pre-sale negotiations.

Thank you very much for taking the time to leave such great feedback of both our service and your new operator chair.
I will certainly pass on the praise to Jordan too.

Nautilus Babylon 24 Hour Fabric Operator Chair

Full review of company and product already given.

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Excellent

Trusted Customer
1 April 2023 06:56

Arrived fast and in great condition what more could you ask.

Fantastic to hear, thank you very much for taking the time to leave great feedback of our speedy and efficient service.

RB Boss 5 Tier Galvanised Steel Freestanding Shelving 1800 x 1600 x 600mm

Amazing shelving! Very strong. Does take a while to assemble but very straight forward

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RB Boss FastLok 5 Tier Galvanised Steel Freestanding Shelving - 1800 x 900 x 400mm

Amazing shelving! Very strong. Does take a while to assemble but very straight forward

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Excellent

Trusted Customer
29 March 2023 14:27

'Good and reliable supplier'

Ordering process is good and straightforward - even for a new customer.
Sensible order acknowledgments and information on order progress are good too.
Shipment went smoothly and quickly too.

Thank you very much for taking the time to leave a 5 star review of our service and delivery.