Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 85% | |
| 4 | 11% | |
| 3 | 2% | |
| 2 | 0% | |
| 1 | 1% |
Latest Office Furniture Direct customer service reviews
Trusted Customer
6 October 2023 15:26
The ordering on line was straightforward for an eighty year old. We also received it very quickly.
Thank you very much for taking the time to leave such fantastic feedback.
Dynamic Desire Medium Back Bonded Leather Executive Chair
Very nice chair and love the white for ladies.
Trusted Customer
30 September 2023 12:43
Very fast service and item was great! Thank you.
Thank you very much for taking the time to leave such great feedback.
Trusted Customer
29 September 2023 15:44
Very prompt with superb courier service.
Brilliant to hear, thank you for the great feedback.
Dams Maestro 25 Corner Desk with Twin Cantilever Legs - 1800 x 1200mm & Desk High Pedestal
Basic but functional. Some cleaning required.
Heather Hayter
28 September 2023 09:25
Quick and easy to order
Thank you for taking the time to leave great feedback.
Bisley Executive 4 Drawer Steel Filing Cabinet
Staff happy with chairs which are comfortable
Ian Dobson
28 September 2023 08:30
'Very pleased with the service from start to finish.'
Very quick, easy and efficient order and delivery process. My desk was delivered less than 24 hours after ordering. Great - thanks.
Thank you for taking the time to leave such fantastic feedback of our service.
Dams Maestro 25 Corner Desk with Twin Cantilever Legs - 1400 x 1200mm
Great - just what I wanted.
Jake Watson
27 September 2023 07:37
Great, very quick and easy to build
Thank you very much for taking the time to leave really great feedback.
Chilli Merlin Draughtsman Chair
Good quality chair. easy install
Trusted Customer
20 September 2023 21:29
'Sits well on carpet under roller desk chair'
Great service in terms of delivery and communications. Product quality is good and exactly what I was looking for - a mat under a roller desk chair for working from home to protect the carpet. Easy to apply to the carpet and to move if necessary.
Thank you very much for taking the time to leave such great feedback.
Nautilus Lipped Studded Chair Mat for Carpet - 900 x 1200mm
Great service in terms of delivery and communications. Product quality is good and exactly what I was looking for - a mat under a roller desk chair for working from home to protect the carpet. Easy to apply to the carpet and to move if necessary
Trusted Customer
19 September 2023 06:58
'Good product, poor assembly instructions'
Product arrived quickly but loose in a box with the top open. Luckily all there. Assembly instructions were very poor and generic screw and washer kit was far in excess of that needed. Actual product good once assembled!
Thank you for the feedback.
The chair would have arrived boxed, but with minimal packaging as it is already mostly put together. We do offer a pre-built service whereby the chair is built upon arrival - but we are on the end of the phone if there are any issues and can assist with the instructions also.
TC Calypso Ergo Chair with Adjustable Arms
Product arrived loose in a box with the top open. Luckily all there. Assembly instructions were very poor and generic screw and washer kit was far in excess of that needed. Actual product good once assembled!
Christine Stewart, Macclesfield
16 September 2023 10:24
'Very good product'
Friendly helpful gentleman on the phone regarding different chairs.
Must also comment on delivery service - a delightful, friendly and smiley gentleman and popped it into my garage for me.
Just one little thing! I noticed a small crease in the fabric on the back rest but not sufficiently bad to return, wondered if this had not gone through quality control. Perhaps you could comment on this
Thank you for getting in touch and leaving great feedback.
If you contact our customer service team they will be happy to see what they can do about the creased fabric and get this sorted for you.
Dams Vantage 100 Operators Chair
very good although a little disappointed in a crease on chair back fabric but not sufficiently bad enough to return
Trusted Customer
16 September 2023 05:44
Extremely helpful and efficient. Would highly recommend. Great product.
Thank you very much for the fantastic review of our service, we really appreciate the great comments.
Chilli Merlin Mesh Back Chair
Great chair very comfortable- am really pleased with my purchase. Easy to assemble.