Office Furniture Direct - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

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4.897% Positive (1,093 reviews)

Ratings based on data collected by third party reviewing platform.

5		85%
4		11%
3		2%
2		0%
1		1%

Latest Office Furniture Direct customer service reviews

Excellent

Trusted Customer
11 January 2023 08:41

'Great experience.'

Ordered Sunday, delivered Tuesday. Well packaged, easy to assemble and very good quality.

We take pride in offering quality products and excellent customer service to our customers. We appreciate your kind words and hope you’ll continue to shop with us in the future.
Thanks again for your review.

Excellent

June Newby, Lincoln
11 January 2023 08:07

'Perfect service and strong quality furniture. Very pleased'

Excellent service

Many thanks for your review.
We are delighted to hear that you are satisfied with our product and service. We strive to ensure that every customer is happy with their purchase, and we are glad to hear that you are pleased with your experience.

Gentoo Double Door Cupboard with 2 Shelves 1090 x 800 x 470mm

Good quality nothing missing

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Gentoo Double Door Cupboard with 4 Shelves 1790 x 800 x 470mm

Very good highly recommend

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Excellent

Nichola Jones
10 January 2023 08:37

'Fast and efficient service'

Fast and efficient service, good quality items as described.

Thank you very much for leaving such a positive review of your experience.

Poor

Trusted Customer
8 January 2023 18:56

1. The office desk is very heavy and I have still not been able to get confirmation of the mass (kg). The delivery documents were poor quality black print on green paper - barely legible so the mass is nnot clear form those documents. This could be dangerous as the suitability of a floor cannot be assessed.
2. The assembly instructions are inaccurate in a couple of details.
3. The 70mm long screws are too long for the holes into which they fit. I had to go to B&Q to get suitable screws.

Thank you for taking the time to leave feedback.
The weight of the desk is 43 kg and the pedestal is 36 kg. Neither of these would be considered particularly heavy for an office floor or home office.
I apologise for the ferrule screw being missing - we contacted the manufacturer Dams immediately who sent out a new fixing kit on next day delivery.

The assembly instructions that come with the desk and pedestal are the same as the ones that we have online, which have a step by step written instruction with images to assist this. Many of our customers found these instructions easy to use - but I completely understand that with a screw missing it can make a simple assembly become very difficult and frustrating.

Again, I am very sorry that you were not overly impressed with the assembly and delivery using Evri; but I hope that now your desk and pedestal are installed you are happy with the quality of the desk and overall look of your new office equipment.

Dams Maestro 25 Corner Desk with Twin Cantilever Legs - 1400 x 1200mm & Desk High Pedestal

Product very heavy. I wish I had gone to IKEA.

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Excellent

Marc, Northamptonshire
8 January 2023 08:28

'Great product and service'

Product was as described, dispatched the same day and arrived well protected. Topped with a great price, can’t complain.

Fantastic to hear, thank you very much for taking the time to leave positive feedback.

TC Single Cable Tray

As described and lots of space for a power strip and bulky adaptors

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Excellent

Trusted Customer
6 January 2023 11:34

Rapid delivery and the product matches the website description. The Goliath Duo chair is rated for 24hour use (the main reason I purchased this model) and for heavier weight individuals. I'm hoping that this chair will last longer ion use than the two to three years I Usually get from chairs.

It is recommended that two people work together to assemble this chair, The components are both larger and heavier than those I have built from other suppliers or manufacturers, in line with the advertised heavier service duty.

I did build the chair on my own, which took a bit of lateral thinking to complete without damaging the finishings of the chair, but it can be done (with a little verbal lubrication in my case). Assembly only took me twenty-five minutes. The chair is very comfortable and fits me well (I am only 5'8" and 15 stone).

Other suppliers do offer this chair at a lower price, but refused my order because I live in Scotland (still on the motorway network). Office Furniture Direct provided a service that was worth every penny paid.

It is worth noting that they do offer the chair pre-built as a service at additional cost, though I would advise confirming the width of your door openings prior to selecting this option, the chair would not fit through the doors of my house when fully assembled.

Assembled dimensions measured:
across armrests - 790 mm or 31 1/8 inches
front to back - 770 mm or 30 5/16
For the record the internal doors in my house are 726 mm to the frame.

Highly recommended.

Thank you very much for your really helpful and honest feedback, it is greatly appreciated and I'm sure it will be helpful to our other customers also.