Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 85% | |
| 4 | 11% | |
| 3 | 2% | |
| 2 | 0% | |
| 1 | 1% |
Latest Office Furniture Direct customer service reviews
Trusted Customer
18 March 2021 09:12
'Good delivery but website communication and account setup needs work'
Excellent delivery service itself, but the website needs some work with communication/account setup.
Upon making my order, I never received a confirmation email or details on when delivery would be made. Attempted to create an account with the email I used to pay (PayPal) and it said account already existed, but password resets provided me with no emails to set password - this process needs to be looked at!
Fortunately, delivery drivers sent me a text on the morning when delivery was expected and that was very helpful.
Dams Maestro 25 Rectangular Desk with Twin Cantilever Legs - 1000 x 600mm
Good quality desk, very easy to construct. Came very well packaged.
Trusted Customer
11 March 2021 15:05
'Excellent chair, easy to assemble. Delivery information could be improved.'
Brilliant chair, I bought two of these for home office use, having already bought one via Ryman. Comfortable, good ergonomic support and easy to assemble with clear instructions and good packaging. Ordered on Friday evening and delivered on Monday morning.
The only room for improvement is to inform customers about timing of delivery and the identity of the courier. As a home buyer I may not be at home when delivery is made - so I need to know so I can adjust timing if necessary. The improvement needs to be made jointly by TC Office and NX, I know that NX is working on it.
Thank you very much for taking the time to leave feedback.
We always strive to improve our delivery and communication with couriers, so this is absolutely something we are hoping to improve.
TC Maldini High Back Mesh Chair
Excellent chair, fully adjustable and comfortable. Well packaged and easy to assemble, given the clear instructions and well labelled bolts. Have already bought again.
Jason Hall, North Yorkshire
7 March 2021 10:46
'Pleasure to deal with.'
I needed to upgrade my home office to make it more ergonomic. I've been working from home for almost a year now and it looks as though I always will be to some extent.
The office Furniture Direct website was easy to navigate ad their was a great choice. I found myself a table and pedestal and it was delivered on the next working day.
Assembly was straightforward and the furniture is solid and robust.
I am very pleased with my purchase.
Thank you very much for the really great review of our service and for choosing us, it is very much appreciated.
Dams Wave Desk with Twin Cantilever Legs - 1200 x 800-990mm
Just the job. Solid construction and excellent capacity for a space saving slimline design.
Dams Executive Narrow Pedestal 3 Drawer - 300 x 600mm
Really solid table. Fits into the space I had available. The dimensions given on the website were are very good representation of what was delivered. Simple to assemble. It is absolutely solid with no wobble or twist.
Dennis Humphrey
7 March 2021 08:19
Prompt service, didn't expect it so soon. One of the packages was damaged, but luckily contents wasn't.
Thank you very much for the feedback, we appreciate the positive review.
Dams Double Door Desk High Cupboard - 800 x 600mm
Would have liked an extra shelf, but a sturdy unit.
Charlie Fitzpatrick, Ipswich
2 March 2021 12:03
'Great product, price, and shipping. Communication and packaging to improve'
The Product is great and so is the price, the parcel suddenly appeared without communication only a few days after purchase but the box was very damaged and the packaging was poor. The product inside was thankfully not damaged.
Thank you for taking the time to leave a review.
I appreciate your comments regarding packaging and lack of communication, which I can only apologise for.
Paul Smith, Leeds, West Yorkshire
2 March 2021 01:36
'Would definitely use again, more than happy'
Excellent service at a decent price, what more could I ask for.
Thank you very much for taking the time to leave such great feedback.
Dynamic Impulse Rectangular Desk with Twin Cantilever Legs - 1200mm x 800mm
Very nice sturdy desk, just what I wanted
Trusted Customer
28 February 2021 12:56
'Good desk'
Delivery time reasonable
Thank you for taking the time to leave positive feedback.
Doreen Frost
28 February 2021 07:53
'Would strongly recommend it to all my friends'
Brilliant in every way - quality, size and ease of assembly
Thank you very much for taking the time to leave such fantastic feedback and for the really great recommendation.
Dams Maestro 25 Corner Desk with Twin Cantilever Legs - 1600 x 1200mm & Desk High Pedestal
Extremely good value. Would look to purchase from you again
Simon Spencer
23 February 2021 20:10
'Excellent service'
Website easy to use, huge product range, items ordered arrived bang on time - and cheaper than John Lewis!
Thank you very much for the really great review of our service and fantastic comments.
Dynamic Eclipse Plus 2 Lever Operators Chair
I am very happy with the office chairs I ordered, they are exactly as described. Easy to assemble and comfortable to use.
Trusted Customer
19 February 2021 08:59
'Superb covers it.'
Superb service.
Fantastic to hear, thank you very much for taking the time to leave such great feedback.