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01480 220311Sales advice & customer services

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Office Furniture Direct - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.897% Positive (1,120 reviews)

Ratings based on data collected by third party reviewing platform.

5
85%
4
11%
3
2%
2
0%
1
1%

Latest Office Furniture Direct customer service reviews

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Page 90 of 112
Excellent

Becky
14 January 2021 18:54

Easy to order from. Delivered really quickly. Great value!

Fantastic to hear, thank you very much for the really great review of our service & delivery.

Super comfortable! Feels really well made

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Excellent

Trusted Customer
13 January 2021 07:55

Good range at good prices, and good communication

Thank you very much for taking the time to leave such great feedback.

Excellent

Trusted Customer
12 January 2021 11:39

'Ready Assembled Office Chair'

Not many companies do ready assembled furniture these days! Easy ordering of chair online. Delivered on time, and taken to room where required. Delivery men were friendly and professional.

Thank you for the great review of our service & delivery, it is very much appreciated.

Very good value, and very comfortable office chair.

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Excellent

Susan East
10 January 2021 16:55

'Quality Product, Good Price. Great Communications. Highly Recommend.'

First rate service. Kept up to date with order and delivery progress. Quality product (Gentoo Rectangular Desk with Twin Cantilever Legs). Easy to put together table, good clear instructions. Reasonable price. Already bought from them again. Highly Recommend.

Thank you very much for the really fantastic feedback and recommendation.

Good quality materials. Easy to assemble. Good clear instructions. Good price. (Had bought a different table from another company at the same time, which was a big mistake - so many problems.) Glad we bought this table from Office Furniture Direct, so pleased bought another one. Will certainly use the company again.

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Excellent

Gwyn Jones, reading
9 January 2021 09:28

brilliant .will do again

Thank you very much for taking the time to leave us a really great 5 star review.

Average

Trusted Customer
7 January 2021 13:08

'Could do Better!'

Unit supplied without doors. Noticed by Courier.

Thank you for your feedback. I am very sorry that the delivery was supplied incorrectly for you. I have spoken to customer services and the doors have been sent out straight away today.

What I expected - except for shade of Oak

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Good

Trusted Customer
5 January 2021 10:40

'Good quality chair'

Service and item purchased. Delivery not so great! You book a delivery date on website and delivery company call to confirm date. I missed the call but called them straight back but couldn't get hold of anybody and no answering service. This resulted in not being able to deliver on my chosen day! There's no point choosing a day if you then have to choose a on the phone in my opinion. Other than that, I'm happy with my purchase.

Thank you very much for taking the time to leave great feedback on our service. I am sorry that the delivery was a little frustrating for you, but I'm afraid that so close to Christmas the couriers were under immense pressure with their deliveries and were struggling to keep up with the high demand. Under normal circumstances I can assure you that they are fantastic.

fair price for the product

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Excellent

Carol Nash
4 January 2021 09:39

'Fab product, staff and customer service'

Excellent service, delivery arrived much sooner than predicted and was kept informed all through their processes. Would use them again in a heartbeat

Thank you for the really great review of our service and delivery, it is very much appreciated.

Great quality product fab

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Excellent

Alan Campbell
2 January 2021 08:26

Excellent service

Brilliant to hear, thank you very much for taking the time to leave such great feedback.

Excellent

Grahame Emmerson
28 December 2020 12:00

Very good quality product, quick delivery and helpful communication. Highly recommended

Thank you very much for the really great review of our service and for the recommendation.

quality product, excellent and very good service

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