Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 85% | |
| 4 | 11% | |
| 3 | 2% | |
| 2 | 0% | |
| 1 | 1% |
Latest Office Furniture Direct customer service reviews
Paul Reidy
5 December 2023 11:08
Quick delivery, easy assembly. Good product
Thank you very much for your really great review of our service and delivery.
Jennifer Forrester
4 December 2023 10:40
The service was fine. The chair is good quality although there's a small bubble on one of the adjustable arms that I hope won't deteriorate, hence 4 stars.
As an add on I think Feefo should wait until the customer has received the item before asking for a review and then sending a reminder when you've only had it a few days!
Thank you very much for your feedback. Please do let us know if the adjustable arms needs replacing and we can get this sorted for you.
We also completely agree that feefo should wait a few more days before sending out their reviews.
Dynamic Eclipse Plus 3 Chair with Height Adjustable Arms
Good chair although there's a bubble on one of the adjustable arms that hopefully won't deteriorate.
Frank Trevor
2 December 2023 20:42
'Top class chairs and customer service'
The chairs arrived within 2 days of order. One chair hair an expansion crack on the wooden chair base cover. I called the customer service desk. The lady I spoke to understood my issue completely and arranged for a replacement which arrived within 24 hrs.. top class chairs and service.
Thank you very much for the really great review of our service, we really do appreciate the five star review.
Teknik Knightsbridge Executive Chair
Really pleased with the chairs. Generous size and comfortable.
Jeanette Crawford, Swansea
2 December 2023 05:03
'Steel lockable cabinet'
From ordering to delivery - service was good, delivery very quick.
Thank you for the really great 5 star review, it is appreciated very much.
Bisley Standard Cupboard Shelf
Strong & easy to fit. Clearly it will take a substantial weight.
Bisley Systems Storage Low Tambour Cupboard - 1015mm
Really pleased with the look and quality of this cabinet
Trusted Customer
1 December 2023 07:19
'Great company, great tables, terrible courier!'
The Go Pak tables are great, and Office Durniture Direct were professional but the courier was awful. Delivery was to an unattended building so we asked for a phonecall en route. They didn’t and left the tables outside in a public area where they could have been stolen!
Thank you for your review.
We are very sorry that the couriers did not call the number provided as requested. Unfortunately if the couriers are busy and have been instructed to leave without a required signature, we are unable to guarantee that the driver will call our customers.
Gopak Contour 25 Folding Table - (W) 1830 x (D) 610mm
Tables are excellent quality
Trusted Customer
30 November 2023 16:46
'Decent'
Decent - ordered an office chair. Arrived quickly. Overall good experience
Really great to hear, thank you for taking the time to leave feedback.
Trusted Customer
30 November 2023 08:57
'Quick and accurate'
Delivered as promised
Brilliant to hear, thank you very much for the fantastic review.
Trusted Customer
29 November 2023 10:09
'Direct replacement for existing chair just different colour this time'
Excellent service prompt delivery
Thank you for the really great 5 star review of our service, we really appreciate you taking the time to leave such fantastic feedback.
Dams Vantage 100 Operators Chair
Previous chair lasted for years so purchased same make and model again
Sue Longson
28 November 2023 20:03
Quick service, and excellent communication. Chairs we ordered are comfortable and solidly built.
Really fantastic to hear, thank you for your really great review.
Nautilus Aura Medium Leather Bonded Executive Cantilever Chair
No problems with transaction, which is all one wants.
Virendra Patel
28 November 2023 10:19
great communication
Fantastic to hear, thank you for the 5 star review.