Office Furniture Direct - Customer Reviews
We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.
We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.
Ratings based on data collected by third party reviewing platform.
| 5 | 85% | |
| 4 | 11% | |
| 3 | 2% | |
| 2 | 0% | |
| 1 | 1% |
Latest Office Furniture Direct customer service reviews
Trusted Customer
14 May 2023 08:19
'Good service would use again'
Good quality and fast delivery
Thank you very much for your great feedback of our service and fast delivery.
John Brigden
13 May 2023 10:22
'Product perfect,packing or delivery handling needs research.'
product was of top class quality in all aspects, but packing when delivered was ripped open.
Thank you very much for taking the time to leave feedback.
We appreciate your comments and will certainly look into why the packaging was damaged upon arrival.
TC Club Black Frame Fabric Chair
Would not want any better for price, good value.
Vikki Wright
10 May 2023 09:14
'Very good'
Very good fast service. Jordan was extremely helpful. Would definitely use again.
Thank you very much for your 5 star review, we are so pleased that we were able to help you.
Trusted Customer
10 May 2023 07:13
'Excellent Service 5 star'
Very good service ordered and items were dispatched in seconds. Have used this company a couple of times now and the quality and value are outstanding.
Really fantastic to hear, thank you for your lovely comments about our service.
Trusted Customer
8 May 2023 09:14
Too slow to despatch and had to phone to chase delivery date.
Thank you for your review.
This was ordered late on the Bank Holiday Monday 1st May - so this would have been processed on Tuesday 2nd May. These mats have an expected delivery of 5 working days and were dispatched on 4th May and delivered very quickly after this on Friday 5th May. Expected delivery would in fact have been Wednesday 10th May.
When an item is dispatched an email is sent out to customers informing them that the delivery is on its way.
Nautilus Lipped Studded Chair Mat for Carpet - 900 x 1200mm
Good but a little rigid. Found hard to unroll and get to lay flat.
Mia Murray
8 May 2023 08:41
'All good'
arrived on time and all good
Brilliant to hear, thank you very much for taking the time to leave great feedback.
Spaceright Heavy Duty Fold-up Portrait Desktop - 1850 x 1150mm
suitable for what we wanted
Hugh Merry
7 May 2023 07:31
not received it yet
Thank you for your review.
We do apologise for the delay in your delivery, although when we spoke to you to let you know of the issues regarding some materials and new delivery date all seemed well. We are very sorry for the delay if you have any concerns please call us and we will endeavour to assist you.
Trusted Customer
6 May 2023 07:14
'Easy order process, quick delivery, good product'
Excellent service
Thank you for taking the time to leave great feedback about our service and quick delivery.
Trusted Customer
6 May 2023 01:55
'Great product'
All great apart from it was a left hand unit and the instructions were for right hand.... So they ended up in the bin tbh. I would recommend creating a manual for both sides. Product is great tho
Thank you for the feedback.
Unfortunately due to the fact that the right and left facing desks are very similar Dams use the same instructions leaflet for both.
I am very pleased that you love the desk and hope that the desk aside from the instructions, was reasonably simple to put together.
Dams Maestro 25 Corner Desk with Twin Cantilever Legs - 1400 x 1200mm & Desk High Pedestal
See above - you will be receiving less response having this additional box... Many would have closed their browser at this point. Keep it simple, on box. This is confusing
Shaun Martin
5 May 2023 22:43
'Lovely chair, but packaging and delivery could have been better.'
The packaging was damaged as the delivery person had managed to get the chair over a 6ft gate, clearly not done easily. The chip looks great and was easy to put together, however there was 2 slight scratches on the frame. They are not in places you can see, but we don't know when this minor damaged happened.
Thank you for the feedback.
I believe our customer service team has reached out to you requesting images of the damages to your chair so that we can remedy this for you.
Please let us know if we can be of further assistance.