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Office Furniture Direct - Customer Reviews

We use an independent third party review service to collect our customer feedback. This review service is a closed invitation-only platform, thus guaranteeing every single review we have received is matched to a genuine customer who has transacted with us.

We remain committed to providing the best customer experience to every customer and it is through a transparent feedback process that we truly understand what we really do right and, sometimes, wrong. You can be sure that our reviews, because of our relationship with an independent feedback service, are the opinions of genuine customers.

Feefo ReviewsClick to view our independent Feefo review profile

4.897% Positive (1,120 reviews)

Ratings based on data collected by third party reviewing platform.

5
85%
4
11%
3
2%
2
0%
1
1%

Latest Office Furniture Direct customer service reviews

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Page 84 of 112
Excellent

Andrew, Cheltenham
29 July 2021 19:23

'Item exceeds expectations.'

Better quality than expected and very easy to assemble. Prompt delivery service. Oak finish looks better than on the website. Would order from them again.

Brilliant to hear, thank you very much for taking the time to leave great feedback.

Better quality than expected. Very easy to assemble.

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Good

Trusted Customer
20 July 2021 12:12

The item I ordered from the site wasn't available any more even though it took the order and there was a replacement but with changes, the site wasn't up to date.
I would order differently next time.

Thank you for taking the time to leave a review.
I understand that you were offered an alternative item when the desk that you purchased was temporarily out of stock.

Good

Mel Cooke
16 July 2021 11:02

'Excellent delivery- confusing instructions on products'

The products look good when assembled, but the instructions are rubbish beyond the 3rd page! Because they are generic for multiple uses, important information like the slam bar fitting on the combination unit being completely missed off the instructions. But having a separate instructions sheet for the slam bar didn't make sense. Delivery guys were excellent!

Thank you very much for the feedback. I will certainly pass this information on to the manufacturers.

Excellent

Trusted Customer
14 July 2021 07:33

Goid product delivered on time. Communication good

Great to hear, thank you very much for the really fantastic feedback.

Great product, ideal for home use

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Excellent

Lee Appleyard, Pontefract
30 June 2021 08:56

'All as you would expect'

All good thanks

Brilliant to hear, thank you for taking the time to leave great feedback.

All good thanks, everything as I expected it to be.

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Excellent

Trusted Customer
23 June 2021 17:58

'Great designs, impeccable service.'

All very straightforward

Fantastic to hear, thank you very much for the really great feedback.

Arrived quickly, hope they will fit my DAS cabinets

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Excellent

Trusted Customer
23 June 2021 14:37

'Brilliant'

Best price and Top service

Thank you very much for taking the time to leave such great feedback.

Quality desk easy to put together

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Good

Trusted Customer
21 June 2021 09:51

'Good quality furniture'

The furniture is well made, and looks like the picture online. I'm very pleased with the quality and the timeliness of the delivery.

Fantastic to hear, thank you very much for taking the time to leave great feedback.

Good quality furniture. You can choose your delivery date, and they came when they should. However the delivery company they use was very disappointing. The driver couldn't get the palette out of the lorry, and had to take everything out one piece at a time, expecting us to carry it into the office, which is a bit of a walk. Thankfully i had someone with me to help.

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I'm very happy with the furniture. Good quality flatpack. I'm happy overall with the purchase, just the delivery was disappointing, which may have been a one off!

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Excellent

Katie, Leeds
21 June 2021 09:45

'Great service and good quality items'

Helpful service, I needed an office desk and meeting table to arrive in 2 days. I got in touch with the team who immediately quoted what I was looking for and both items were delivered the next day. Love the grey oak colour.

Thank you very much for taking the time to leave a really fantastic detailed review of our service.

Good quality, the grey oak colour is very nice

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Good quality, the grey oak colour is very nice

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Excellent

Ann Stevenson
15 June 2021 08:16

'Great computer desl'

Great desk, fitted perfect in alcove, exactly what we were after and at a great price. Easy to assemble and well packed

Thank you for taking the time to leave great feedback, we appreciate your comments.

Great product at great price, easy to assemble

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